Customer Satisfaction & Retention

Since 1991, our senior leadership has provided customer research, analysis, reporting and strategic planning services for some of the most prestigeous companies in the world.

We are customer satisfaction experts. All of our work is unconditionally guaranteed. If you are not completely satisfied with our work, you pay nothing.

Services offered:
  • Preferred customer identification
  • Satisfaction, preference, competitor, and marketing research
  • Point-of-service evaluations
  • Survey development, deployment and management
  • Periodic or ongoing survey processes
  • Data analysis
  • Reporting at every level within the organization
  • Employee service training
  • Management consulting and training
  • Training of corporate personnel to execute surveys internally

We are able to expertly employ a wide variety of data collection methodologies including:

  • Telephone interviews (we are uniquely proficient)
  • On-line surveys
  • One-on-one personal interviews
  • Focus groups
  • Intercept studies
  • Personal observation
  • Mystery shopping
  • Paper surveys
  • Secondary research

Contact Bill Voegeli: 404-245-5169

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